For being sincere with you, at this time, I believe the most effective solution might be for Empire-Today to come back to our dwelling, take out most of the carpet and pads that you've mounted. My good reasons are this:
I have no self-assurance in the installers which were here so I would like a complete new crew and not merely do I hope but I demand from customers a credit for time, aggravation as well as the incompetence revealed by the employees So far a result of the aggravation and time squandered. My spouse performs evenings and now has to remain up again for today of set up that ought to have been finished.
September 9, 2018 at eleven:22 pm On September 8, 2018 Worker Jose Hernandez arrived to my house to finish hardwood floor lnstallation on my stairs and l’m very upset Along with the get the job done that's been completed. The worker Slice the hardwood ground material incorrectly and you'll see Area in between hardwood floor product on the techniques. The employee has nails and holes while in the hardwood flooring content on thirteen steps. When l questioned Jose Hernandez relating to this and why l can see nails coming out on the hardwood ground material he said This can be the way it’s suppose to generally be and he’s performed all he can do. I’m really upset due to the fact l sense he is insulting my intelligence by telling me this due to the fact He's suppose to become a licensed contractor who focuses on accomplishing this work and to tell me This is certainly how it should be is sad.
We’re sorry to hear with regards to the deficiency of stick to up that you just’ve acquired. We’d like to assist more but we will’t locate your account. You should send out an electronic mail to customersupport@ empiretoday.com using your contact details, and we’ll get in touch along with you to address your concerns.
March twenty, 2018 at ten:03 pm I had carpet set up on Saturday, March 17 as well as installers came in and first concern the direct Expert questioned was how have you been having to pay your stability. I mentioned by means of charge card and he said he required it straight away. This struck me odd as whynshould I pay for a career if it isn’t accomplished And exactly how do I'm sure what kind of career was likely to be completed? The lead laborer spoke broken English and his worker spoke no English in the slightest degree. The direct laborer explained to me you're in all probability gonna really need to Slash your doorways in Every single place and Once i asked why he stated carpet was thicker….I explained no It is far from. He explained let me Verify and took a razor blade to my carpet. I thought to myself effectively he greater hope new carpet is all right without cuts to my doors as he just distorted my old carpet. They'd their Spanish music blasting in my household at the same time Regardless that it absolutely was my holiday St. Patrick’s Day and my spouse And that i couldn't even hear our parade on Television because of their tunes blasting. They eliminated my outdated carpet and threw it out my top flooring window and made a mess in my driveway and didn’t have the courtesy of cleaning it up in the course of the occupation. I went upstairs to determine how they had been executing and they didn’t transform any of the existing padding in almost any of my closets when I requested why they claimed no have to have —- I explained to myself why did I purchase padding??? They Slash the new carpet out my driveway and acquired it in piece by piece home by home. We just experienced our home painted, I went upstairs and several hours afterwards uncovered marks on my wall and questioned what occurred.
FYI it took me per month to secure a copy in the warranty despatched to me. My upcoming stage is filing an official criticism While using the BBB as Empire is registered with them. Empire has an A rating Along with the BBB, but which is because they are compelled for making some type of settlement with disgruntled customers, of which there are actually hundreds, to keep up the A rating. If something changes, or if some kind of Option is achieved I'll update put up.
August 2, 2017 at 1:fifty four pm We Employed Empire Today to setup carpet inside our office, On July eighteen, 2017. They needless to say took a deposit for our purchase and scheduled installation. The primary group of installers arrived and resolved they did not wish to do The task, due to the fact we've been a business that works, they must operate close to us. We available to maneuver the many household furniture ourselves so that you can get The task carried out, They simply walked off The task, said it was not Completely ready and remaining. We referred to as our salesman and advised him what occurred, he stated the installation crew told him it was not Completely ready. The salesman understood when he came to our business that we might be working and the installation would need to be finished office by office, the salesman mentioned his installers would transfer the furnishings also, but we felt we could consider a number of our workforce and support move the home furnishings to make there task less complicated. A number of working day afterwards a brand new group of installers came, certainly ten am rather than seven am that we ended up explained to they would be there. They could only reach a little portion of The work finished considering the fact that they came so late. The third working day we had installers, let’s just say installer since only (one) showed up, soon after Listening to us complain he at last received some aid close to 2 PM and instructed us he had to stay late due to the fact he experienced An additional position to check out the following day.
All they could do was lay the damaged carpet more than the realm to shield my pets from hurt. So the next early morning I named to find out every time they were being coming. I used to be told to get in touch with back again in about thirty mins For the reason that installers were not all assigned but. I referred to as back an hr later and nobody could give me any data in any way. Finally I obtained keep of somebody that claimed they known as me to convey my carpet was not readily available till Aug 14. Very first no one referred to as me and if I hadnt called I'd nonetheless be sitting down right here ready.
May possibly one, 2018 at 4:06 pm Shame Shame Disgrace to Empire Today…. the usage of inexperienced laborers to setup tile. We had the tile mounted final 7 days and nonetheless have not listened to back again from the supervisor or inspector on all the problems. Actually on day one particular the tile installer seemed to know very well what he was doing but he didn’t return the next working day and still left it up to two inexperienced laborers to complete.
March twenty five, 2018 at four:49 pm I procured carpeting for 4 bedrooms arising on four several years ago by using a guarantee. Guarantee was for five years. Spent a lot of money. Carpet was offered as leading of the road stain resistant superior quality carpet. Carpet just isn't stain resistant and has stretch in Just about every on the 4 bedrooms. My wife And that i are vacant nesters and also have our kid at home once in a while and also quests. Pretty reduced visitors all over the years. I contacted Empire Today and spoke using a rep named Rosemarie (562-741-1432) Very first I used to be instructed that my challenge could well be tackled with in each week. Two weeks went by and no response. I named Rosemarie again and she initial instructed me that I didn't Have a very warranty??? After a discussion with Rosemarie, she pulled my account and stated that I without a doubt experienced a five 12 months warranty and her supervisor Annette can be calling me.
October 8, 2018 at nine:fifty six pm I am scripting this publishing to precise my deep dissatisfaction Along with the service that I have gained from your organization. When I chose to utilize Empire to interchange the carpet in my basement, it had been as a result of representations on your site you have had an “A ranking” with the Better Enterprise Bureau and had wonderful top quality products with very affordable pricing. Whilst the profits person that was sent to my property was respectful and appeared Specialist, just about every individual I've interacted with since then has still left much to be wished-for. To begin with, I had been supplied an estimated time for your early morning of Oct 2, 2018. I took the whole day off of work making sure that your contractors experienced entry to the operate empire today flooring locations web-site. Once the contractors lastly arrived, it was perfectly right after noon. On their arrival, they went into the basement, lifted the carpet, and educated me that they might not do the perform due to the fact I had asbestos tiles. My spouse spoke to the supervisor who then reported if we experienced a cleanse air certificate, they may do the operate. Just before I could go upstairs to seem by way of my records, your contractors experienced left and I had squandered a whole day managing your business. Right after their departure, I called your company and spoke to your installation supervisor who certain me that I'd obtain an email confirmation along with a return of my deposit, given that the operate could not be completed. This individual supervisor also furnished me While using the name of a selected business he stated that I needed to use for asbestos remediation. I took the knowledge, all over again requested him about my deposit, and was Once more reassured. As of today, Oct 8, 2018, I'm however to acquire either the promised e mail or return on my deposit. As a result, I identified as your company again once more and spoke into a representative who transferred me on your cancellation department. I then spoke to a different representative who instructed me that there have been no refunds within the deposit and referred me to web site 8 of my contract.
Just after two hours of waiting around I informed the installer to go away. Soon following that, the salesman phone calls after which proceeds to argue with me.
June 13, 2018 at seven:fifty five pm Ryan in no way solutions his phone or get in touch with you back again right until you call his manager and he often defends him sayiong that he's working during the warehouse, well I suppose they dont have phones during the warehouse. following getting the restoration co arrive out drying the floors for four more times, Ryan known as me back and scheduled One more instaltion date once they arrived they checked the ground again and mentioned it absolutely was continue to not dry nonetheless and explained to my son the carpet which the sub ground would need being eliminated and also the carpet which was insallled months in the past and my cupboard that my refrigator is future much too requirements taken down, Si I identified as my insurance coverage agent and he sent A different restoration to come out and Verify and he foind a four in by six inch bit of Wooden that was nevertheless damp and so he callled Ryan plus they talked and Ryan stated it had been Okay to set up the ground. NOW it has been 6 weeks that my carpet was set up so I have my carpet protected with sheets and blankets Hence the debree in the kitchen area flooring within the glue and dirt from your raw ground on my new carpet so my dwelling appears insane and my frig is in the middle of the ground in my kitchen area, So Considering that the new restoration person called me and informed me Ryan claimed it absolutely was Alright I took a months vacation to have my ground imstalled and have my dwelling jointly, I identified as Ryan all 7 days with no reaction again right until I termed his manager all over again and he claimed We still cant put in your floor it should be one hundred pc dry , Meanwhile the restoration male felt that I needed carpet in my basement simply because he felt It might be safer , SO When I at last bought maintain of Ryan He explained he would occur out himself and Look at the kitchen humidity and check my recreation space For brand spanking new carpeting and he explained to me that I would have to go ahead and take aged carpet within the gameroom my self.
We regret to hear that the order is cancelled. We’ll review your concerns, and will be in touch along with you before long.